Surrey Country House Care grew from a quiet idea shared between two neighbours in Guildford who realised that many country homes needed help keeping order without feeling “managed.” Rural houses carry a rhythm of their own—creaking gates, dogs running in and out, garden boots left at the porch. We wanted our work to match that rhythm rather than interrupt it.
Our first properties were small cottages between the Downs and the Wey valley. We learned to plan for muddy lanes, locked gates, and the reality that schedules change with weather or harvest season. Instead of strict timetables, we now plan flexible windows, communicating with owners or caretakers by short notes the evening before. That sense of calm coordination has stayed at the core of our work.
Every house receives a brief survey before we begin. We look at flooring, water access, storage for supplies, and any specific care instructions. Notes are stored under a simple reference code—never shared with anyone outside the small operational team. Each visit starts with a quiet walkthrough: doors open for airing, windows checked, heating noted. Then the team splits tasks in pairs, following the most natural flow of the home.
We use mild, low-scent cleaning products suitable for old timber and stone. If a household prefers particular brands or eco lines, we’ll use those instead once they’re provided on site. Waste is sorted responsibly, and we always aim to reduce packaging where possible.
Our small team includes people who live within Surrey villages—some with backgrounds in hospitality, some in property maintenance, others simply drawn to quiet, detailed work. We value discretion, steady pacing, and respect for privacy above all else. You’ll notice our vehicles parked neatly off the lane, music kept off, and voices low.
Training focuses less on speed and more on continuity: the same pair of hands returning each time so the household never feels visited by strangers. Team members keep handwritten logs for each home, stored securely in our local office at 7 Epsom Road, Guildford GU1 3JT.
Surrey’s blend of wooded hills, winding roads and old estates makes it both charming and challenging. It’s close enough to London for weekend retreats, yet far enough that transport and timing demand planning. We built our service around that geography—routes mapped by daylight hours, equipment chosen for mobility, and scheduling that respects local events, from market days to horse shows.
Over time, we’ve extended coverage across Godalming, Cranleigh, Haslemere, and surrounding hamlets. No matter the distance, we remain focused on homes where quality, trust, and consistency matter more than volume.
Our preferred contact method is email ([email protected]) or text confirmation. Calls to 441 483 726 914 are answered during weekday mornings. We aim to reply to all written enquiries within one business day. Updates such as weather delays or equipment requests are sent promptly to keep everyone informed.
We document each session—time in/out, tasks completed, supplies used, and follow-up notes. These records help owners track progress and expenses without formal contracts or hidden terms.
Country homes often contain personal items, guest correspondence or valuables. Our policy is simple: we do not open drawers, cabinets, or desks unless explicitly asked. We do not photograph interiors or gardens except for maintenance verification when requested by the owner. Keys are stored in a coded cabinet, never labelled by name or address.
The next chapter for Surrey Country House Care is to expand our routes while keeping the human scale. We are trialling small “village hubs” where equipment is stored locally, cutting travel and emissions. As technology develops, we’ll continue using only what improves communication—not what adds intrusion.
Our intention is steady, honest work that fits the quiet rhythm of rural life. Clean rooms, polished handles, and peace of mind—simple outcomes built on trust and careful pacing. If that sounds right for your home, we’d be glad to hear from you.
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