This notice describes how Surrey Country House Care (“we”, “our”, “us”) manages personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We operate solely within England and are committed to using personal information fairly, lawfully, and transparently.
When you contact us via email ([email protected]), telephone, or web form, we may collect your name, contact details, address of the property to be serviced, and any specific instructions you choose to share. We do not gather unnecessary or unrelated data.
We process your personal data under the lawful basis of “contract” (Article 6(1)(b)) when preparing or performing a service agreement, and “legitimate interests” (Article 6(1)(f)) for routine communication, record keeping, and business continuity.
Basic contact and booking information are stored securely for as long as you remain a client and for up to six years thereafter for tax and insurance purposes. Emails and text correspondence may be retained as part of the service record unless you request deletion sooner.
We use password-protected devices and secure local storage at 7 Epsom Road, Guildford GU1 3JT, England. Access is restricted to authorised staff. We do not store payment card details or transmit personal data outside the UK.
Under UK GDPR, you have the right to: access your data, request correction, object to certain uses, and ask for deletion where appropriate. To exercise these rights, please email [email protected]. We aim to respond within one month.
We do not sell, trade, or rent personal information. Data is shared only where legally required— for instance, with HMRC for financial reporting or insurers in the event of a claim.
Updates may occur from time to time to reflect new legislation or operational improvements. The latest version will always appear on this page with a revised “last updated” date.
Last updated: October 2025
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